Consumers Deserve Better

Walt Mossberg has a great article in the Wall Street Journal about the stranglehold that wireless telecom companies have on the mobile phone business–limiting choice and stifling competition. A shortsighted and often just plain stupid federal government has allowed itself to be bullied and fooled by a handful of big wireless phone operators for decades … Continue reading

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The Lexus and the iPhone

I was just thinking about an example in the Tipping Point of a company that understands the importance of early-adopters.  Apparently just after Toyota started its Lexus line, they realized that they had made a mistake with the first 400LS model (so small that most companies would have ignored it), their flagship car.  Instead of … Continue reading

300 Page iPhone Bill

Okay, this one is far more impressive…

47 Pages

That’s how long my AT&T phone bill was this month. I recently purchased an iPhone (love it!!!) along with the AT&T plan that comes with it. Apparently, they not only log every call, but they also log every single data transfer. Every single one! So, as the title of this post suggests, the bill really … Continue reading